Robinson Moore & Associates


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Find out about our new series of great value masterclass events. Hear from industry professionals, meet and discuss issues with others in your industry and learn new skills. Click on the courses below to find out more and to book a place. All our courses are also available as one-to-one coaching and mentoring sessions.

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Join us for an exciting, thought-provoking and productive day with a variety of masterclasses deign for managers in a range of service sector organisations including tourism, hospitality and event businesses. Led by leading experts in the field, your ticket gives you access to a selection of three masterclasses exploring marketing, social media, economic impact assessments and innovative thinking. Designed to add value to your day to day role our innovative workshops format brings together a range of experts, like minded businesses and business advisers for networking opportunities, workshops, discussions and the latest research.

Our events take place in different locations across the UK, with an early-bird booking discount of 25%. Tickets include three of four workshops, refreshments on arrival, coffee, lunch and afternoon tea, plus the opportunity to enjoy a tour of the unique venue we have chosen for the event.

In our Marketing Masterclass you will find out how to:

  • Improve your marketing
  • Engage your customers on social media
  • Develop Omni-channel approaches to customer engagement
  • Using your customers to grow your business
  • Thinking strategically
  • Managing Review Sites and maximising the value of TripAdvisor

In our Business Development Masterclass you will discover:

  • New ways of working
  • How to develop revenue and yield management strategyies
  • How to foster change in the workplace
  • How to unlock potential form your business
  • How to attract new clients
  • Ways to get other businesses to promote you for little cost

In our Social Media Masterclass you will find out how to:

  • Select social media and visual social platforms
  • Understand how to design a social media strategy
  • Create a voice for social media
  • Manage your online reputation
  • Analyse and measure the impacts of social media
  • Manage risk and develop social media policy

In our Innovative Thinking Masterclas s you will learn to:

  • Apply creative thinking
  • Solve problems with new ideas
  • Overcome barriers to innovation
  • Build your creative confidence
  • Capitalise on missed opportunities

Ticket Prices:

£95 per person

£71.25 if booked 2 months before the event


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London –

Birmingham –

Manchester –

Leeds –

Newcastle –

Edinburgh –

Glasgow –


Speakers include: